Welcome to the Giles County Treasurer's Utilities Payment FAQ

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Continue to Pay Utilities


Table of Contents

  1. What Is Pay Utility Bill Online?
  2. Why Is My E-mail Address Needed?
  3. Is My E-mail Address Retained?
  4. What Are Cookies?
  5. How Do I Enable Cookies?
  6. Where Can I Find the Department Number, Ticket Number and Amount?
  7. How Do I Pay a Utility Bill?
    1. Ticket Number or Customer Number
    2. Address
    3. Customer Number / Ticket Number Not Found Message
    4. Address Not Found Message
    5. Bill Detail
    6. Add Another Utility Bill
    7. CheckOut
  8. How Do I Pay with a Credit Card?
  9. How Do I Pay with an Electronic Check?
  10. Are There Additional Charges for Paying Online?

What Is Pay Utility Bill Online?

Pay Utility Bill Online is a Web application that allows online payments for utility bills received from Giles County.

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Why Is My E-mail Address Needed?

Your e-mail address is a unique identifier used to combine tickets marked for payment into one lump sum.

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Is My E-mail Address Retained?

No, your e-mail address is not stored by the municipality, merchants, or any other party. The file containing e-mail information is erased after two hours have elapsed from the time the e-mail address was entered.

The e-mail address is stored in a "cookie" on your personal computer for a two hour time period. This enables your e-mail address to be entered automatically for payment applications accessed during the two hour window, without having to enter e-mail information again.

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What Are Cookies?

Cookies are small chunks of text sent between a personal computer and a web server. When a web site is contacted, certain information is sent from the web server and stored on the computer. The next time the web site is visited, the web server checks the cookie and gathers the information stored there. In this case, your e-mail address.

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How Do I Enable Cookies?


Internet Browsers

Microsoft Internet Explorer 6.x
Microsoft Internet Explorer 5.x
Microsoft Internet Explorer 4.x
Microsoft Internet Explorer 3.x


For Microsoft Internet Explorer 6.x, click on Tools and then Internet Options.
Select the Privacy tab.
Select Advanced.
Deselect "override automatic cookie handling" button.
Click OK button.


For Microsoft Internet Explorer 5.x , click on Tools and then Internet Options.
Click on Security tab.
Now, press the Custom Level button and then scroll down to Cookies section.
Set "Allow cookies that are stored on your computer" to Enable.
Set "Allow per-session cookies" to Enable.
Click OK.


Microsoft Internet Explorer 4.x
Select Internet Options from the View menu.
Click on the Advanced tab.
Scroll down to find Cookies within the Security section.
Select Always accept cookies.
Click OK.


Microsoft Internet Explorer 3.x
Click View on the Menu Bar and then Options
Click the Advanced tab.
Scroll down to the Cookies section.
Click "Warn Before Accepting Cookies"
Click OK.

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Where Can I Find the Department Number, Ticket Number and Amount?

Please refer to your Tax Bill.

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How Do I Pay a Utility Bill?

Click on Continue to Pay Utilities link at the top or bottom of this page.


On the first screen, enter your E-mail Address and then press the OK button.


On the Pay Utility Bill Online Screen, press the button containing your preferred method for finding tax information: Ticket Number or Customer Number or Address.

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Pay Using Ticket Number or Customer Number
Pay Using Address


Pay Using Ticket Number or Customer Number - Enter the Ticket Number or Customer Number. Verify the numbers are correct and then press the Search button.

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Search


Pay Using Address - Enter the Address. Verify the numbers are correct and then press the Search button.

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Search


Customer Number / Ticket Number Not Found Message - This message indicates a problem with the ticket information. Verify the information was entered correctly. If not, click the Back button on your web browser, or click the Pay Utilities link on the left side of the screen and reenter your ticket data.

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Return to Pay Utilities Online Screen


Address Not Found Message - This message indicates a problem with the address information. Verify the information was entered correctly. If not, click the Back button on your web browser, or click the Pay Utilities link on the left side of the screen and reenter your ticket data.

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Return to Pay Utilities Online Screen


Utility Bill Detail - This screen contains a breakdown of charges along with name and address information. Enter payment amount in the Enter Amount You Wish To Pay Today field. If the information shown is incorrect, press the Return to Search button and return to the Pay Utilities Online screen. If you wish to search for another ticket and attach it to the current bill before payment is made, press the Pay Another Utility Bill button. To pay the current bill only, press the CheckOut button.

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Return to Search
Pay Another Utility Bill
CheckOut


Pay Another Utility Bill - Search for additional tickets using Ticket Number or Customer Number. Press the Search button to find ticket. The Add Another Bill option can be used as many times as necessary to designate bills for payment. If Add Another Bill was selected in error and you are ready to pay, press the Checkout button.

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CheckOut


On Line Payment Checkout - The Total Payments field displays the elected payment amount for the attached bills. All tickets can be removed by pressing the Clear Shopping Cart button. To pay by electronic check, press the Pay by e-Check button. For credit card payments, press Pay by Credit Card button.

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Pay by e-Check
Pay by Credit Card


Pay By Credit Card Screen - Payment Amount + Convenience Fee = Total Due. Press Proceed to Payment button to enter Credit Card information.

Input Credit Card and Billing Information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.

This screen shows Credit Card information as entered on the previous screen. Verify all information is correct and then press Submit Transaction for Processing button. Press Back button if the information is incorrect.

This screen announces if the transaction was approved. IMPORTANT: You MUST press the **REQUIRED: Complete Transaction button for the transaction to be applied to your property tax bill.

An online receipt is displayed. We recommend you print this receipt for your records.

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Pay by Online Check - Payment Amount + Convenience Fee = Total Due. Press Proceed to Payment button to enter check information.

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Proceed to Payment


Input check information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.

This screen shows check information as entered on the previous screen. Verify all information is correct and then press Submit Transaction for Processing button. Press Back button if information is incorrect.

This screen announces if the transaction was approved. IMPORTANT: You MUST press the **REQUIRED: Complete Transaction button for the transaction to be applied to your property tax bill.

An online receipt is displayed. We recommend you print this receipt for your records.

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Are There Additional Charges for Paying Online?

Yes, a Convenience Fee is applied to each transaction.

For Credit Card Payments: .0225% of the Total Bill plus 30 cents per transaction. The Convenience Fee is charged by Verisign and our Merchant Account for Accepting Credit Cards Online. The fee is automatically added to your Total Bill.

For Online Check Payments: .0350% of the Total Bill total plus 30 cents per transaction. This fee is from Tele-Check Inc for processing your check online. The Convenience Fee is automatically added to your Total Bill.

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