Giles County Treasurer's Utilities Payment FAQ

Table of Contents

  1. What Is Pay Utility Bill Online?
  2. Why Is My E-mail Address Needed?
  3. Where Can I Find the Department Number, Ticket Number and Amount?
  4. How Do I Pay a Utility Bill?
    1. Ticket Number or Customer Number
    2. Address
    3. Bill Detail
    4. Add Another Utility Bill
    5. CheckOut
  5. How Do I Pay with a Credit Card?
  6. How Do I Pay with an Electronic Check?
  7. Are There Additional Charges for Paying Online?

What Is Pay Utility Bill Online?

Pay Utility Bill Online is a Web application that allows online payments for utility bills received from Giles County.

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Why Is My E-mail Address Needed?

Your e-mail address is a unique identifier used to combine tickets marked for payment into one lump sum.

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Where Can I Find the Department Number, Ticket Number and Amount?

Please refer to your Tax Bill.

Ticket Example

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How Do I Pay a Utility Bill?

On the first screen, enter your E-mail Address and then press the OK button.

Enter email address

On the Pay Utility Bill Online Screen, press the button containing your preferred method for finding tax information: Ticket Number or Customer Number or Address.

Choose search method

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Pay Using Ticket Number or Customer Number
Pay Using Address


Pay Using Ticket Number or Customer Number - Enter the Ticket Number or Customer Number. Verify the numbers are correct and then press the Search button.

Search by ticket number or customer number

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Search


Pay Using Address - Enter the Address. Verify the numbers are correct and then press the Search button.

Search by address

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Search


Utility Bill Detail - This screen contains a breakdown of charges along with name and address information. Enter payment amount in the Enter Amount You Wish To Pay Today field. If the information shown is incorrect, press the Return to Search button and return to the Pay Utilities Online screen. If you wish to search for another ticket and attach it to the current bill before payment is made, press the Pay Another Utility Bill button. To pay the current bill only, press the CheckOut button.

utility bill detail

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Return to Search
Pay Another Utility Bill
CheckOut


Pay Another Utility Bill - Search for additional tickets using Ticket Number or Customer Number. Press the Search button to find ticket. The Add Another Bill option can be used as many times as necessary to designate bills for payment. If Add Another Bill was selected in error and you are ready to pay, press the Checkout button.

Pay another utility bill example screen

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CheckOut


On Line Payment Checkout - The Total Payments field displays the elected payment amount for the attached bills. All tickets can be removed by pressing the Clear Shopping Cart button. To pay by electronic check, press the Pay by e-Check button. For credit card payments, press Pay by Credit Card button.

Choose payment method

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Pay by e-Check
Pay by Credit Card


Pay By Credit Card Screen - Payment Amount + Convenience Fee = Total Due. Press Proceed to Payment button to enter Credit Card information.


Input Credit Card and Billing Information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.

Input credit card information

This screen shows Credit Card information as entered on the previous screen. Verify all information is correct and then press Submit Transaction for Processing button. Press Back button if the information is incorrect.

Verify information

This screen announces if the transaction was approved. IMPORTANT: You MUST press the **REQUIRED: Complete Transaction button for the transaction to be applied to your property tax bill.

Complete transaction

An online receipt is displayed. We recommend you print this receipt for your records.

Online receipt example

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Pay by Online Check - Payment Amount + Convenience Fee = Total Due. Press Proceed to Payment button to enter check information.

Proceed to payment

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Proceed to Payment


Input check information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.

input check information example 1
input check information example 2

This screen shows check information as entered on the previous screen. Verify all information is correct and then press Submit Transaction for Processing button. Press Back button if information is incorrect.

confirm e-check information

This screen announces if the transaction was approved. IMPORTANT: You MUST press the **REQUIRED: Complete Transaction button for the transaction to be applied to your property tax bill.

Approval example 1
Approval example 2

An online receipt is displayed. We recommend you print this receipt for your records.

online payment receipt example

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Are There Additional Charges for Paying Online?

No, we do not charge a convenience fee for credit cards or e-checks.

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